1. General Accessibility Policy
Golden Coir Vietnam strives to ensure that GoldenCoirVietnam.com is accessible to all users. We are actively working to improve the accessibility and usability of our website so that customers can gather information and complete purchases regardless of ability or assistive technology used.
Our goal is to support users who rely on assistive technologies such as screen readers, magnification tools, voice recognition software, or keyboard-only navigation.
2. Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines help make web content more accessible for people with disabilities and improve usability for all users.
Accessibility is an ongoing effort, and we continue to review and improve our website as standards and technologies evolve.
3. Accessibility Measures We Are Implementing
To support an inclusive shopping experience for our coconut fiber products, we take the following measures:
- Alternative Text: Providing descriptive alt text for product images where feasible, allowing screen readers to convey relevant information.
- Keyboard Navigation: Optimizing menus, forms, checkout flows, and policy acceptance checkboxes to support keyboard-only navigation.
- Color Contrast: Reviewing design elements to ensure sufficient contrast between text and backgrounds for users with low vision.
4. Third-Party Content & Tools
Our website uses third-party platforms and services (such as ecommerce infrastructure, payment processing, and security tools) that may not be fully under our control.
While we cannot guarantee the accessibility of all third-party components, we encourage our partners to maintain strong accessibility standards and will provide reasonable alternatives where possible if a third-party element creates difficulty.
5. Need Assistance or Encountering Barriers?
If you experience difficulty accessing any part of our website or need assistance placing an order, we are here to help.
We will make reasonable efforts to provide information, support, or complete transactions through alternative communication methods where appropriate.
Response Time: We aim to respond to accessibility-related requests within 2 business days.
6. Feedback
We welcome feedback on the accessibility of our website. If you encounter barriers or have suggestions for improvement, please contact us so we can address concerns and continue improving accessibility.